Service

Customer Service

“Customer first, Integrity-based” is Our principle all the time. we provide various customer services, like products consultant, after sale service, online self-service purchase, to be our distributor etc.

Be distributor or wholesale, please send email to dailian#dlxcamera.com (Please replace# by@) or contact our oversea manager by Skype: dailian80 for detail.

Lifetime Warranty

All DLX products are shipped with a 12 months warranty from the date of production. This period can be extended to a period of 36 months by the purchase of Extended Warranty cover.

Our company warrants that the equipment shall be free from any defect or damage for a period of 12 months from the date of production. And offers a return to base repair policy on all units outside the Dead on Arrival (DOA) period as shown in the 'Spares and DOA' section.

If a product is deemed to have a defect or damage within the appropriate 12 month period (or the purchased extended warranty period) then the customer should contact Sales providing a description of the fault, defect or damage.